Services and support

We are committed to ensuring our customers receive personal service and support to get the most from our equipment.

Maintenance service plans

Ongoing maintenance service ensures continued reliable performance of your equipment.

Preventive maintenance is the key to ensuring reliability and longevity with any equipment.
We are committed to ensuring our equipment is regularly maintained in order to provide our customers with trouble free operation for years
to come.

We have service technicians willing to meet your maintenance requirements who will visit your site on a regular basis.

Calibration service

We'll take care of you quality assurance compliance needs for timber testing machines and visit your site on an annual basis to calibrate your machine and testing equipment.

Our technicians are experienced in calibration procedures and will provide a detailed report to satisfy your quality assurance requirements.

Machine stress grading programme

We can help you establish a machine stress grading programme in accordance with grading and verification standards.

When you install a machine stress grader there are a number of standards compliance requirements that must be met in order to produce machine stress graded timber.

We have expert personnel who are experienced in these requirements and we can help you to set up the required systems and procedures. We offer advice, training and documentation for the establishment of your machine stress grading programme.